14-day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to return your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@g-ten.co.uk. We will provide you with an address where the items should be returned to.
Return postage will only be covered by RPI Supplies, in the event that the item supplied is incorrect or faulty. Return costs for any other reason must be covered by the customer.
You can always contact us for any return questions at sales@g-ten.co.uk
Damages and issues
Please inspect your order upon reception and contact us within 2 days if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as personalised goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or exchanges on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at sales@g-ten.co.uk.